Information we collect

We collect information in three ways:

Information you give us

When you request a quote, contact us, or use our assistant, you may provide your name, email address, phone number, company name, monthly order volume, sales channels, and any details you type into a form or chat message. You choose what to share, but some fields are required to respond to your request.

Information collected automatically

When you browse the site, we automatically record basic usage data such as the pages you view, the referring website, your approximate location and device or browser type, and the date and time of your visit. This is collected through our own first-party analytics and through cookies.

Cookies and analytics

We use Google Analytics 4 and our own first-party analytics to understand how visitors use the site and to measure the performance of our pages and ads. These tools may set cookies or similar identifiers. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on.

How we use your information

Respond to your quote requests, questions, and messages
Prepare pricing estimates and proposals for fulfillment services
Operate, maintain, and improve our website and its tools
Measure site traffic, marketing, and advertising performance
Follow up with you about services you asked about
Detect, prevent, and address fraud, abuse, or technical issues
Comply with our legal obligations

Our website assistant

Our website includes an assistant and a pricing estimator that use a third-party AI provider (OpenAI) to generate responses. When you send a message, its contents are transmitted to that provider to produce a reply. Please do not enter sensitive personal information into the assistant. Estimates it provides are informational and are not a binding quote.

How we share information

We do not sell your personal information. We share it only in these situations:

Service providers. With vendors who help us run the business, such as hosting and infrastructure, database storage, email delivery, analytics (Google), advertising, and our AI assistant provider. They may only use the information to provide services to us.
Legal reasons. When required by law, subpoena, or to protect the rights, safety, and property of RitePrep or others.
Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

Data retention

We keep the information you submit for as long as needed to respond to your request, provide our services, and meet legal, accounting, or reporting requirements. When it is no longer needed, we delete or de-identify it.

Your choices and rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, to opt out of certain uses, or to ask how your information is handled. To make a request, email us at info@riteprepfulfillment.com. We will respond as required by applicable law. You can also unsubscribe from marketing messages using the link in those emails or by contacting us.

Security

We use reasonable administrative and technical measures to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our website is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Third-party links

Our site may link to other websites we do not operate. We are not responsible for their content or privacy practices, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the site after changes take effect means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

RitePrep Fulfillment
1620 E Riverside Dr Suite 61204, Austin, TX 78741
Email: info@riteprepfulfillment.com
Phone: (512) 325-5157