The 3PL selection checklist
- Location and shipping zones. A central warehouse means fewer zones and faster, cheaper ground delivery to most of the country.
- Fit for your order profile. Make sure they are set up for your volume and order type, whether that is single-item DTC, multi-item bundles, or wholesale pallets.
- Integrations. Confirm they connect to your channels, such as Shopify, Amazon, and your other stores, so orders and inventory sync automatically.
- Pricing transparency. You should be able to see exactly what receiving, storage, pick and pack, and extras cost. Read the 3PL pricing guide first.
- Accuracy and speed. Ask for pick accuracy and dispatch times. Small errors compound into refunds and lost customers.
- Product expertise. If you sell CPG, confirm they handle lot tracking and expiration dates. If you sell on Amazon, confirm FBA prep.
- Support. Look for a named account contact, not a ticket queue, so problems get solved quickly.
Questions to ask before you sign
- What is your pick accuracy, and how do you measure it?
- How fast do orders ship after they come in?
- Exactly what is included in the per-order fee?
- How is storage billed, and is there a monthly minimum?
- How long does onboarding take?
- How do you handle returns and damaged inventory?
- Have you worked with brands like mine?
Red flags to watch for
- Pricing that is vague or hard to compare.
- No clear accuracy or turnaround numbers.
- Support only through a shared ticket queue.
- A network of unaffiliated warehouses rather than their own facility.
Run a test first
Before you move all your inventory, start with a portion or a single channel and watch accuracy, speed, and communication for a few weeks. A confident 3PL will welcome it. When you are ready to compare, get a free quote from RitePrep or see how we run DTC fulfillment.
